Website policy

Privacy Policy

How AR Solar Solutions collects, uses and protects personal information.

Important: This is a practical draft privacy notice for the current website. Replace the placeholder company details before the website goes fully live and have it reviewed if you begin collecting sensitive data, using tracking/analytics, running paid adverts or connecting a CRM.

1. Who we are

AR Solar Solutions is a renewable-energy installation, maintenance and technical delivery business operating across the UK from offices in South Wales and the North West of England.

Legal entity	[Insert full registered company name, e.g. AR Solar Solutions Ltd]
Registered company number	[Insert company number]
Registered office	[Insert registered office address]
Data protection contact	richard@arsolarsolutions.co.uk or aimee@arsolarsolutions.co.uk

2. Personal information we collect

We may collect personal information when you contact us, complete an enquiry form, email us, call us, request a quote, work with us as a client, contractor or supplier, or use this website.

Name, business name, job title and contact details.
Project information, site information, enquiry details and correspondence.
Supplier, subcontractor and client administration information.
Technical information connected with website use, such as IP address, browser/device information and basic security logs.
Billing, accounting and contract information where you become a customer, supplier or subcontractor.

3. How we use personal information

To respond to enquiries and discuss potential projects.
To provide installation, maintenance, project delivery and consultancy services.
To manage contracts, subcontracting arrangements, suppliers and customer relationships.
To arrange surveys, site visits, works, quotes, invoices and project communication.
To maintain records for tax, accounting, insurance and legal compliance.
To protect the website, our systems, our business and our clients.
To send relevant business communications where lawful and appropriate.

4. Lawful bases

Depending on the circumstances, we rely on one or more lawful bases including contract, legitimate interests, legal obligation and consent. For example, responding to project enquiries is usually based on our legitimate interests or steps before a contract. Keeping accounting records is normally based on legal obligations.

5. Who we share information with

We only share personal information where reasonably necessary. This may include website hosting providers, email providers, CRM/form providers, accountants, insurers, professional advisers, subcontractors, suppliers, delivery partners and public authorities where required by law.

6. International transfers

Some service providers may process data outside the UK or European Economic Area. Where this happens, we expect appropriate safeguards to be in place as required by data protection law.

7. How long we keep information

We keep personal information only as long as needed for the reason it was collected. Typical periods are:

General enquiries: up to 24 months after last contact, unless they become live projects.
Project, contract and accounting records: normally up to 6 years after the end of the relationship or transaction.
Marketing preferences: until you unsubscribe or ask us to stop.
Website security records: for a limited period needed for security and troubleshooting.

8. Your rights

You have rights under UK data protection law, including the right to access, correct, erase, restrict or object to certain uses of your personal information, and the right to complain to the Information Commissioner’s Office.

9. Contact and complaints

To make a request or raise a data protection concern, contact richard@arsolarsolutions.co.uk or aimee@arsolarsolutions.co.uk. You can also contact the Information Commissioner’s Office at ico.org.uk.

10. Updates

We may update this privacy policy from time to time. Last updated: July 2026.